Community Leader
CHATTANOOGA TN
M-F 8am-5pm
Position open to remote: No

Who We Are:
Reengineering one of America’s most antiquated industries is no small task. But at Variant, we like a challenge. And we’re committed to our cause. We believe drivers and shippers deserve better. We believe technology can transform trucking. And we know that when you hire the very best people, you get the very best results.

And at Variant, that means reimagining every aspect of the driver experience. It also means successfully scaling a business model that others said couldn’t be scaled. So, if you want to be part of a cross-functional team that is using a first-of-it-kind platform to overhaul the long-haul trucking industry, we invite you to get on board.

Why Variant?
This is a once-in-a-lifetime opportunity to be part of transforming one of America’s largest industries from the inside out. If that’s not enough, we also offer a highly-competitive compensation package, a collaborative work environment, and a team invested in each other’s growth. Additionally, we have profit-sharing, an employee stock purchasing program, 401K matching, a professional development allowance, and a tricked-out office that you can work from post-COVID. So, join us, and let’s reengineer this industry. Permanently. And for the better.

What You’ll Do:

The Community Leader will oversee the activities of Operations Specialists/Driver Success Specialists and their respective teams of drivers to ensure the utmost in performance, and smooth driver and customer experience.

• Manage a community of Operations Specialists/Driver Success Specialist whose duties include management of Drivers and tractors to ensure success is achieved for customers and Drivers
• Manage work schedules including coverage for holidays, sick days, etc. for all employees
• Monitor employee and Driver performance through KPI and soft-skill management
• Enhance employee performance through coaching, mentoring and documentation
• Managing Driver’s performance while promoting safe operations
• Monitor freight assigned to Drivers in order to ensure the highest level of service to our customers
• Be a leader of their team with strong work ethic & integrity
• Be able to fill-in for other business needs as warranted
• Ability to multi-task
• Ability to learn new systems

What We’re Looking For:

Education

• Bachelors degree or equivalent work experience required

Experience

• Minimum of 3 years in Operations including Customer Service, Fleet Management, or Load Planning required.
• Knowledge of DOT hours of service and how they apply to a Driver.
• XPM / Qtops (AS-400)

Knowledge, Skills & Abilities

Knowledge:

• Customer & Personal Service/Building Relationships - knowledge of principles and processes for providing customer and personal services. This includes meeting quality standards for services. 
• Public Safety & Security knowledge helpful – familiarity with relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
• Administration & Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
• Mathematics - knowledge of mathematics to solve problems.
• Computers and Electronics - knowledge of electronic equipment, and computer hardware and software, including applications.

Skills:

• Critical Thinking - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Judgment and Decision Making - considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Active Listening - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, while not interrupting at inappropriate times.
• Complex Problem Solving - identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Time Management - managing one's own time and that of others.
• Active Learning - understanding the implications of new information for both current and future problem-solving and decision-making.

Abilities:

• Oral Comprehension & Expression - ability to listen, understand, and communicate information and ideas through spoken words and explanations which others can easily understand. 
• Problem Sensitivity - the ability to tell when something is wrong or is likely to go wrong. This does not involve solving the problem, rather recognizing there is or could be a problem.
• Deductive Reasoning - ability to apply general rules to specific problems to produce answers that make sense.
• Inductive Reasoning - ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
• Ability to be a self-starter
• Ability to work in stressful situations
• Experience in a deadline-driven environment preferred

Supervisory Responsibility: 250-500 drivers, up to 10 office employees

Work Environment / Physical Requirements – Normal office settings

Work Environment / Physical Requirements – Normal office settings.

This job description indicates the general nature and level of work expected for this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities. Employees performing this job may be asked to perform other duties as required and the responsibilities of the position may change. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

U.S. Xpress is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce.

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